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To talk to a Customer Care representative at Chrysler Financial, or for a contract payout figure on your agreement please call:
Freephone: 0800 379 580
You can also fax or email enquiries to
Fax (09) 976 3521
Email: CFNZ_customercare@daimler.com
Direct Debit Request
If you would like to set up a direct debit from your nominated bank account, or you need to make a change to the bank details on an existing direct debit, please call 0800 379 580 and we will post you out a new form.
When setting up a direct debit it is important that you have sufficient funds available on the day that your payments are due. If you do not have sufficient or there are uncleared funds, your direct debit may be refused and you may incur dishonour fees from your bank as well as late payment fees from Chrysler Financial.
Should you have any queries regarding how to set up a Direct Debit please call our Customer Care team on Freecall: 0800 379 580
When you obtain a final settlement figure from our Customer Care team, you have until your next payment due date to pay off that amount by one of the options outlined in the Payment Options section.
In the case of Business Credit Agreement and Consumer Credit Contracts, once this final payment has been made, Chrysler Financial require approximately 5-7 working days before the security on the vehicle can be released. When the final payment has cleared we release the security interest and you become the legal owner of your vehicle.
For Business Lease Agreement customers, you should discuss your end of lease options with your dealer or contact our Customer Care team for additional information.
If you have an Automatic Payment authority set up with your bank it is important to cancel this to avoid any overpayments. If your payments were being made by Direct Debit then we will cancel this arrangement for you.
Payment Options
More options to make repayments easier!
There are number of payment option available to you once you have established an agreement with Chrysler Financial, making it easier for you to make payments when you need to.
Direct Debit
The easiest way to pay is by setting up a Direct Debit with your bank. A direct debit authority enables Chrysler Financial to debit the payment amount from your nominated account on the payment due date each month. To set up a direct debit, please download a Direct Debit Authority, then print, complete and send of fax the form back to us to process.
Automatic Payment Authority
An automatic payment authority arranged with your banking institution authorises your bank to make payments on a regular basis from your nominated bank account. To set up an automatic payment plan, please contact your bank. You will need to provide them with our banking details as well as your contract number in order for them to establish the authority.
Paying by Cash
You also have the option to pay by cheque, or internet banking please contact us on 0800 379 580
Chrysler Financial *
3 Clemow Drive, Mt Wellington, Auckland 1060, New Zealand
PO Box 51136, Pakuranga, Manukau 2140, New Zealand
Ph: (09) 573 3500
Fax: (09) 976 3521
Freephone: 0800 379 580
* Chrysler Financial is a trading name of Mercedes-Benz Financial Services New Zealand Ltd
